A brief summary of Dale Carnegie’s How to Win Friends and Influence People.
Fundamental Techniques in Handling People
- Don’t criticize, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person and eager want.
Six Ways to Make People Like You
- Become genuinely interested in other people.
- Become genuinely interested in other people.
- Smile
- Remember that a person’s name is to that person the most sweetest and most important sound in any language.
- Be a good listener. Encourage other to talk about themselves.
- Talk in terms of the other person’s interest.
- Make the other person feel important-and do it sincerely.
Six Ways to Make People Like You
- The only way to get best of an argument is to avoid it.
- Show some respect for the other person’s opinion. Never say “You’re wrong”.
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying “yes, yes” immediately.
- Let the other person do a great deal of the talking.
- Let the other person feel that the idea is his or hers.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other persons ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a Leader
- Begin with praise and honest appreciation.
- Call attention to people’s mistake indirectly.
- Talk about your own mistakes before criticizing the either person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”.
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.